Return and Refund Policy

Last Updated: 2026

At Sanatana Hindu, we are committed to providing authentic spiritual products and ensuring a trusted shopping experience for our customers. We carefully inspect and package every order before dispatch. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Return Eligibility

Customers may request a return or replacement if:

  • The product received is damaged during delivery.

  • The wrong product has been delivered.

  • The product has a manufacturing defect.

  • The item received does not match the order details.

Return requests must be raised within 7 days of receiving the product.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • Original packaging, tags, certificates (if provided), and invoice must be included.

  • The customer must provide clear images or videos of the product if requested for verification.

Products that show signs of use, damage, alteration, or improper handling may not be accepted for return.

3. Non-Returnable Products

Due to the spiritual, personal, and natural nature of our products, certain items may not be eligible for return, including:

  • Used Rudraksha beads or malas.

  • Used Karungali products.

  • Personalized or customized items.

  • Products damaged after delivery due to improper handling.

  • Items returned without original packaging or documentation.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us within 7 days of delivery.

  • Share your order details along with supporting images/videos.

  • After verification, we will arrange a replacement or provide an appropriate solution.

5. Refund Policy

Once a return is approved and the product is received and inspected:

  • Eligible refunds will be processed within 7–10 business days.

  • Refunds will be issued through the original payment method.

  • Shipping charges may not be refundable unless the return is due to our error.

6. Replacement Policy

If a replacement is approved:

  • The replacement will be shipped after successful verification of the returned product.

  • Replacement availability depends on product stock.

  • If the replacement item is unavailable, an eligible refund may be provided.

7. Cancellation Policy

Orders can be cancelled only before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.

8. Exchange Policy

Product exchanges are considered only for eligible cases such as damaged items, incorrect products, or verified defects. Exchange approval is subject to inspection and availability.

9. Contact Us

For return, replacement, or refund-related queries, please contact:

Sanatana Hindu
Phone: 07382123374
Email: info@sanatanahindu.in

We value your trust and strive to provide genuine products, secure service, and a satisfying experience with every purchase.